Support

Our world-class FlexSim Support Team is ready and willing to help you during your simulation journey. Our users love the support they’ve received on their simulation projects, and you will too!

Testimonials

A powerful improvement tool

As a past user of other simulation software packages, I can say that FlexSim has been an outstanding software package to use and has continued to grow in value for me over the past 18 years. In addition, I have found the customer service/technical support from FlexSim to be exceptional.

William P.

President

Epicenter Development Group, LLC

Extraordinary tool and support

There is almost no scenario that we haven’t been able to support… But it goes beyond the tool; the can-do attitude and creativity of the FlexSim consultants is critical as well. I can’t say enough good things about their willingness to find ways to model the variety of scenarios we encounter.

Hill P.

Managing Director, Supply Chain Practice

[Food & Beverage Sector]

Nice process simulation software tool for healthcare systems

Customer support is excellent with quick turnaround time. They actually help you build and debug the model if you reach out for support.

Atipol K.

Lead Management Engineer

[Hospital & Healthcare Sector]

Ease and support

I have always been bad at software, and for the first time I feel I can model something with ease. The tech support is great. [Their] reps are super helpful—I talk to them very regularly and they clarify a lot of questions that [help] users learn a lot.

Nivedita R.

Innovation and Design Engineer

[Logistics and Supply Chain Sector]

Good product

We have successful cases already implemented in our company. So far everything has gone well, [and] the support provided is good.

Mario M.

Digital Assembly Process Coordinator

[Automotive Sector]

Excellent customer support

I attended their training which was excellent. I particularly appreciate the customer service. When I post on the forum I get same-day responses. FlexSim is a great piece of software with an insane amount of capability.

Dillan J.

Improvement Engineer

[Hospital & Healthcare Sector]

FlexSim Answers

Read our blog post on how FlexSim Answers can help you get better at simulation.

The best way to get help from our Support Team is through our Q&A knowledge base, FlexSim Answers. Our support is now even better because:

FlexSim Answers has grown into a vast, searchable database of simulation knowledge that benefits the whole FlexSim community—and it keeps getting bigger with each answered question.
It has powerful features to share models and screenshots for faster support, plus the ability to bring subject experts into the conversation.
Strong community involvement and access to our worldwide distributor network (which you can’t get over the phone) means your question can be answered faster and at any time of the day.

Is your question confidential, top secret, or otherwise closed to the public? No problem! Simply ask a private question and only FlexSim employees will be able to view it and help you out.

Phone Support

Just want to talk to a real person? We’re more than happy to take your call! Find your local FlexSim representative to reach us by phone or email.

Want to try it out? Visit FlexSim Answers now to get answers to your simulation questions.

Find Answers