FlexSim Support
Our world-class FlexSim Support Team is ready and willing to help you during your simulation journey. Our support goes beyond “tech support”—FlexSim’s support engineers help with everything from specific model building questions to licensing and installation.
Support for Licensed Users with Active Maintenance or Subscription
If you are a licensed user with an active subscription or maintenance, go to your FlexSim Account for information on how to connect with the support team in your area.
If instead you would like to contact us to request information on Simulation Model Building and Consulting Support services, you can contact us at (801) 224-6914 and select extension number 3. You can see the differences between what’s considered Technical Support and what falls under the Consulting category in the table below:
| Technical Support | Consulting Support |
|---|---|
| “I’ve tried doing something, but it doesn’t seem to work, is it a bug or is it me?” | “I need guidance on how to approach this part of my model, can you help?” |
| Included for customers with active maintenance or subscription | Not included with maintenance or subscription |
| Tickets will be evaluated on a first come first served basis. We aim to provide first response within 2 working days, but there may be delays during busier periods. | Consulting calls can be scheduled to accommodate customer needs (24h notice required). Time is consumed in 15 minutes minimum increments. |
Public Support Resources
- Questions posted to the FlexSim Forums can be answered by your peers in the worldwide FlexSim community, and the FlexSim Support Team may occasionally answer some questions. There are many years of knowledge already posted on the Forums, so be sure to check these to see if your question has already been answered before posting a new question.
- Free resources are available to help you improve your FlexSim skills, including:
FlexSim Answers is now the FlexSim Forums! Explore the discussion boards to ask questions, seek answers, and engage with the worldwide FlexSim community:
- The forum has grown into a vast, searchable database of simulation knowledge that benefits the whole FlexSim community—and it keeps getting bigger with each answered question.
- Strong community involvement and access to our worldwide distributor network (which you can’t get over the phone) means your question can be answered faster and at any time of the day.
Read our blog post on how the FlexSim Forums can help you get better at simulation.