Assistance

As a past user of other simulation software packages, I can say that FlexSim has been an outstanding software package to use and has continued to grow in value for me over the past 18 years. In addition, I have found the customer service/technical support from FlexSim to be exceptional.

There is almost no scenario that we haven’t been able to support… But it goes beyond the tool; the can-do attitude and creativity of the FlexSim consultants is critical as well. I can’t say enough good things about their willingness to find ways to model the variety of scenarios we encounter.

Customer support is excellent with quick turnaround time. They actually help you build and debug the model if you reach out for support.

I have always been bad at software, and for the first time I feel I can model something with ease. The tech support is great. [Their] reps are super helpful—I talk to them very regularly and they clarify a lot of questions that [help] users learn a lot.

We have successful cases already implemented in our company. So far everything has gone well, [and] the support provided is good.

I attended their training which was excellent. I particularly appreciate the customer service. When I post on the forum I get same-day responses. FlexSim is a great piece of software with an insane amount of capability.