Today, we’re going to examine a support case involving a FlexSim user who has just a few months’ experience with the software. Most of the user’s questions were resolved in one day, but the case continued more than a month later with several additional follow-up questions.

Meng-Yang Chen, an electrical engineer at Beckman Coulter, initially contacted FlexSim with a support question on February 6th, 2013. His question involved processor logic, and was answered the same day by Cameron Pluim, a support expert at FlexSim. This began a back and forth of email correspondence that resulted in four distinct