Este white paper discute a redução do tempo de espera em um processo, e usa um experimento simples para mostrar que simulação de eventos discretos é a forma mais eficaz para alcançar a otimização real de qualquer processo.

Every process or logistics problem can be viewed as a distribution problem of the cost of waiting times. Factors that impact these waiting times include but are not limited to variability, quality, equipment reliability, staff reliability, and system load factors. When each type of waiting time increases or decreases it has an impact on the other; this creates a tug of war between the