Case Study Week: Day Five

FlexSim Case Study Week

The Medical Call Center Problem, A Queuing Theory Approach

Thank you to everyone who took part in Case Study Week, either by reading one of the featured research papers or by participating in discussions in your places of work, or on FlexSim social networking channels. We appreciate any feedback you might have about this event. Also, please let us know if you’d like to have your case study featured on the FlexSim blog.

For the final day of Case Study Week, we have “The Medical Call Center Problem, A Queuing Theory Approach” by Lou Keller, who works in healthcare systems applications for FlexSim. We thought we’d end the week on a different not, so this paper is less a research study and more a simulation problem solving discussion.

The paper can be viewed at this location.