Flexsim Simulation Software - Technical Support

Technical Support - sometimes you just need to be pointed in the right direction.

When should I use this web form?

Use this web form to initiate a new support ticket.

For ongoing support tickets, simply reply to the emailed response you receive from Flexsim technical support.

Can I attach a model?

You can attach models, screenshots, or other files for support to examine. The files you send must be compressed into a single .zip file, with a maximum size of 12 MB.

If your zip file contains .exe files, your submission will be blocked by our email's filtering system, despite this web form reporting successful delivery.

When is support available?

Technical support is usually available from 8 am to 5 pm, Mon-Fri (MDT, GMT-06:00). Flexsim is closed on most major holidays.

How can I contact support?

Helpful, personal technical support is available by phone, or initiate an email support ticket through the form on this page.

Use the web form on this page to initiate a support ticket, or call technical support at (801) 224-6914.

We're ready to help you to simulation success!

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